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FAQs

What does it all mean?

- What is a process ?

- What is a procedure ?

- What does "change management" mean ?

- Who is a stakeholder ?

What is a process?

 
A business process (or process) is a sequence of events or activities used to complete a task.  A process requires involvement from more than one person or team.   

A process can be represented by words, a diagram or both.

All organisations, no matter how large or small, are run by a series of processes and procedures; every business relies on processes in order to achieve their purpose.

Example

 
A process for recruiting a new employee might have the following steps:

  • publish job advert

  • receive applications and create a shortlist

  • interview candidates

  • select new employee

  • send a formal offer of employment

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What is a procedure?

 
A procedure is a set of instructions used by an individual to complete a task.  A procedure need not be complicated and can contain one or more steps.

All processes require underlying instructions (or a supporting process - often referred to as a sub-process) in order to be workable.  The underlying instructions may point the user to existing guidelines, manuals, company policy or government legislation.

Example

 
When recruiting an employee, the people reviewing applications will need selection criteria in order to create a shortlist.  The procedure to support this step might be similar to this: 

  • collate all applications and review against selection criteria

  • note how each individual scores against the criteria

  • collate shortlisted applications

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What does change management mean?

  
Change management simply means consulting and preparing your organisation - employees, systems, customers - when you are planning noticeable changes to the way your employees do their jobs.  This includes changes to systems, office location and staff numbers.

Managing changes within an organisation is something team leaders, managers and directors have been doing for decades.  The key here is to do it well.  That is:

  • Tell your employees what will happen, when it will happen, why it is happening and to whom.

  • Do not wait until change is imminent to do this; plan communicating with your workforce and teams into any major organisational change.  There may be issues and risks you have not yet been made aware of; if you don't discuss forthcoming changes with your workforce, you may never got to hear about them until it's too late!

  • Find who needs training and ensure appropriate training takes place before the change occurs.

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Who is a Stakeholder?

 

 
One or more of the following statements could describe who or what a project stakeholder is:

  • A person, group or business unit that has a stake or interest in an activity.

  • A person or group who can affect or is affected by an action.

  • An individual or group with an interest in the success of an organisation in delivering intended results.

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